Refund and Returns Policy

Refund Policy for Kundli Anusar

 

At Kundli Anusar, we strive to provide accurate and reliable astrological services to all our users. However, due to the nature of our Services, refunds may be subject to the following conditions:

 

Refund Eligibility

 

• Refunds will be considered only if there is a genuine issue with the Service provided, such as:

  • Inaccurate delivery of the requested Service.

  • Failure to deliver the Service within the promised timeline.

• Refund requests must be submitted within 7 days of receiving the Service.

 

Non-Refundable Items

 

• Services that have been fully delivered as per the description, including consultations, reports, or personalized charts.

• Situations where dissatisfaction arises due to subjective opinions on astrological interpretations.

• Delays caused by technical issues beyond our control, such as server outages or connectivity problems.

 

Refund Process

 

1. Submit your refund request by contacting us through the Contact Us page, providing detailed information about the issue.

2. Our team will review your request within 5-7 business days and communicate the outcome.

3. Approved refunds will be processed within 7-10 business days, and the amount will be credited to the original payment method.

 

If you have further questions, please reach out to us through our Contact Us page.

 

Shipping Policy for Kundli Anusar

 

Digital Services

 

All our Services, including personalized Kundli reports, consultations, and astrological charts, are delivered digitally through the platform.

 

1. Delivery Timeline:

   • Standard Kundli reports: Delivered within 24-48 hours.

   • Personalized consultations: Delivered based on the appointment schedule confirmed at the time of booking.

2. Delivery Channels:

   • Email: Reports and charts will be sent to the email address provided during booking.

   • Platform: Access your purchased Services through your Kundli Anusar account dashboard.

 

Physical Products (if applicable)

 

For any physical products (e.g., books, gemstones):

 

1. Shipping Timeline:

   • Orders are typically processed within 2-3 business days.

   • Delivery time may vary between 5-10 business days based on your location.

2. Shipping Costs:

   • Shipping fees will be calculated and displayed at checkout.

3. Tracking:

   • Tracking details will be shared once the product is shipped.

 

Address Changes

 

If you need to update your delivery address, please notify us within 24 hours of placing the order.

 

Undelivered Items

 

If a product fails to arrive within the specified timeframe, contact us via the Contact Us page, and we will investigate the issue promptly.

 

International Shipping

 

For international deliveries, additional charges and longer shipping timelines may apply. Any customs or import duties will be borne by the customer.

 

If you have any questions or concerns about our shipping process, feel free to reach out to us via the Contact Us page.